Cancellation Policy

Order Cancellations

We understand that circumstances may change after placing an order. If you wish to cancel your order, please contact us as soon as possible at info@signaturelux.com.au.

Before Dispatch

Orders may be cancelled before they have been packed or dispatched.

If your cancellation request is approved before dispatch, a full refund will be issued to your original payment method.

Please note that once an order has entered the packing process or a shipping label has been created, we may be unable to cancel the order.

After Dispatch

Once an order has been dispatched, it can no longer be cancelled.

If you no longer require the item, you may request a return after delivery in accordance with our Returns & Refund Policy. Any approved return will be subject to the applicable return conditions, including any restocking fees or return shipping costs where applicable.

Pre-Orders

Some products may be offered as Pre-Orders, allowing customers to purchase items that are currently out of stock or expected to become available at a later date.

For pre-orders, Signature Lux may collect full payment, a partial deposit, or store your payment method to charge the remaining balance prior to dispatch.

Cancelling a Pre-Order

• Before Fulfilment: Pre-orders that have not yet been fulfilled or dispatched may be cancelled for a full refund of any amount paid.
• After Fulfilment: Once a pre-order has been fulfilled or dispatched, it can no longer be cancelled. Customers must instead follow our Returns & Refund Policy if they wish to request a return or refund.

Custom, Special Order & Made-to-Order Items

Orders for custom-made, personalised, made-to-order, or specially sourced products cannot be cancelled once production, sourcing, or processing has commenced.

Refund Processing

Where a cancellation is approved, refunds will be issued to the original payment method.

Refunds are generally processed within 3–5 business days; however, it may take an additional 5–15 business days for your bank or card issuer to process and display the funds in your account.

Signature Lux reserves the right to refuse cancellation requests that do not comply with this policy or where an order has already entered the fulfilment process.