Frequently Asked Questions
Vehicle Fitment & Compatibility
Which Ford Ranger generations are your products compatible with?
Our accessories are primarily designed for the Ford Next-Gen Ranger, Ranger Raptor, Super Duty and Everest (2022–current) unless otherwise stated on the individual product page.
We also offer selected accessories for the BYD Shark.
Compatibility will always be stated on the applicable product page. If your vehicle is not specifically listed, please contact us before ordering so we can confirm suitability.
What is the difference between Matrix and Non-Matrix headlights?
The Ford Next-Gen Ranger range is available with different headlight configurations.
- Matrix headlights feature adaptive LED technology with individually controlled LED segments that can adjust the beam pattern depending on driving conditions. These are commonly found on higher-spec variants
- Non-Matrix headlights use a more conventional LED projector setup and are commonly fitted to base and mid-spec variants.
Some Signature Lux products, including selected DRL conversion kits, have separate versions for Matrix and Non-Matrix headlights.
If you're unsure which headlights your vehicle has, you can send us a clear photo of your headlights and we can help identify the correct option.
How do I confirm fitment before I buy?
Every product listing includes fitment information where applicable.
If you're still unsure, simply contact us with your:
- Vehicle year
- Model
- Variant or trim level
- Headlight type, where relevant
Photos are also very helpful for confirming compatibility.
You can reach us through our Contact page.
How long does a custom steering wheel order take?
Our steering wheels are made to order specifically for each customer.
Please allow approximately 4–8 weeks for production before your steering wheel is ready to be dispatched. As these are custom-made products, production times may vary slightly depending on specifications and order volume.
Shipping is already included in the advertised price, so there is no additional standard shipping charge for your steering wheel order.
Are Signature Lux products plug-and-play?
Many of our lighting upgrades are designed to be plug-and-play with minimal modification.
However, not every product is completely plug-and-play. Some accessories may require additional wiring, drilling, mounting, or professional installation.
Please carefully read the installation information provided on the individual product page before purchasing.
If you're unsure about installation requirements, contact Signature Lux before ordering.
We also have installation videos and customer installation demonstrations available across our social media and YouTube channels.
Do you offer installation services?
Yes.
We offer professional installation services at our Brisbane workshop:
Signature Lux
Unit 2/5 Sudbury Street
Darra QLD 4076
Australia
Phone: +61 7 2141 6755
Our standard opening hours are generally:
Monday to Friday: 9:00 AM – 4:30 PM
We also open on selected Saturdays. Weekend opening dates and times are announced through our social media pages.
Installation bookings are recommended.
Can I wait at the shop while my vehicle is being installed?
Absolutely.
You're welcome to stay while we work on your vehicle. We have a customer lounge and coffee facilities available.
And if our coffee doesn't impress you, there is a very good café literally next door!
Kids and pets are welcome too, so feel free to make yourself comfortable while you wait.
Is there a toilet on site?
Yes. Customer toilet facilities are available at our Darra workshop.
Store Information
Where is your Brisbane store and workshop?
You can visit us at:
Signature Lux
Unit 2/5 Sudbury Street
Darra QLD 4076
Australia
Phone: +61 7 2141 6755
Can I bring my dog into the store?
Absolutely. We're pet friendly.
Well-behaved dogs and other pets are welcome in our store. Just make sure they're safely supervised while visiting.
Do you offer Click & Collect?
Yes.
Click & Collect is available for Australian orders where the option is shown at checkout.
If the item is already in stock at our Darra location, Click & Collect orders are typically ready within approximately 1 hour during business hours.
Please wait until you receive your Ready for Collection email before travelling to the store.
Do you offer Afterpay?
Yes. Afterpay is available as a payment option on eligible purchases.
Can I use an online discount code in store?
In most cases, yes.
If you have a current and valid Signature Lux promotional discount code, speak with our team in store and we can confirm whether it is applicable to your purchase.
Some promotional offers may have specific terms, exclusions, minimum spends, expiry dates, or online-only conditions.
Connect With Us
Where can I follow Signature Lux on social media?
You can follow us for new products, installations, customer builds, announcements, promotions, and occasional Saturday opening hours.
Facebook: Signature Lux Australia
Instagram: @signaturelux.au
We also regularly share installation content, product demonstrations, and customer videos.
Shipping
Where do you ship?
We ship worldwide, with orders dispatched from Australia.
What are the estimated delivery times?
| Region | Estimated Transit Time |
|---|---|
| Australia | 2–7 business days |
| New Zealand | 5–10 business days |
| United States & Canada | 7–14 business days |
| United Kingdom & Europe | 10–18 business days |
| Middle East & Asia | 7–14 business days |
| Rest of World | 10–21 business days |
These are estimated transit times only.
Delivery may take longer because of customs processing, carrier delays, weather events, remote-area delivery, peak periods, or public holidays.
Express delivery options may also be available at checkout depending on the destination and product.
Will I receive tracking information?
Yes.
Once your order has been dispatched, tracking information will be sent to the email address used when placing your order.
You can then follow the shipment directly through the relevant carrier.
International Duties & Import Taxes
Will I be charged import duties or customs taxes?
International orders may be subject to import duties, customs charges, tariffs, or local taxes imposed by the destination country's customs authority.
For most international destinations, these charges are not included in the product or shipping price and remain the responsibility of the buyer unless specifically stated otherwise at checkout.
What about orders shipped to the United States?
For applicable orders shipped to the United States, where import duties or customs charges are required to be prepaid by us before shipment, those applicable charges will be collected as part of the order.
Where we have already collected and prepaid the applicable import charges, customers should not normally be required to pay the same duty again upon delivery.
Additional charges imposed independently by government authorities, carriers, or customs agencies may still be outside our control.
How much will I pay in duties?
Import charges vary depending on:
- Destination country
- Product type
- Declared value
- Customs classification
- Local tax and import regulations
Because these requirements differ between countries, we cannot guarantee the exact amount of import charges in advance unless those charges are specifically calculated and collected during checkout.
We recommend checking with your local customs authority before placing an international order.
What happens if I refuse a package because of customs charges?
If an international shipment is refused, abandoned, or not collected because of import duties, customs charges, or taxes, the shipment may be returned to Signature Lux or destroyed by the carrier or customs authority.
Any return shipping, customs charges, storage fees, or related costs may be deducted from an eligible refund.
Refunds cannot be provided for shipments that are destroyed, abandoned, or otherwise unrecoverable because the recipient refused to complete the required customs process.
Please review our Shipping & Returns Policy for full details.
Returns & Warranty
What is your return policy?
We accept eligible returns of unused and unopened products in their original packaging within 30 days of delivery.
Returned products must be in resalable condition.
Change-of-mind returns may be subject to return shipping costs and applicable restocking fees.
Some products may also be excluded from change-of-mind returns because of their condition, customisation, installation, electrical nature, special-order status, or other product-specific conditions.
Please review our full Shipping & Returns Policy before returning an item.
What if my item arrives damaged or faulty?
If your order arrives damaged, incorrect, incomplete, or appears to have a manufacturing fault, please contact us as soon as possible.
Please provide:
- Your order number
- Your full name
- Photos or videos clearly showing the issue
- A description of the problem
For shipping damage, we recommend notifying us within 7 days of delivery wherever possible so we can investigate the issue promptly.
Depending on the circumstances, we may arrange troubleshooting, replacement parts, a replacement product, return instructions, or another appropriate resolution.
What warranty do your products carry?
Unless otherwise stated on the individual product listing, Signature Lux products generally include a 12-month warranty against manufacturing defects under normal use.
Some products may include a longer or different warranty period. Where this applies, the specific warranty period will be stated on the product page.
Warranty claims require proof of purchase.
Warranty generally does not cover damage resulting from:
- Incorrect installation
- Improper wiring
- Modification
- Accident or impact damage
- Misuse
- Neglect
- Normal wear and tear
- Installation outside the product's intended application
Please refer to the individual product listing for any product-specific warranty conditions.
Can international customers make warranty claims?
Yes.
International customers can submit warranty claims under the applicable warranty conditions.
Depending on the product, location, and nature of the claim, additional troubleshooting may be required before replacement parts or products are sent.
Return shipping or replacement shipping costs may also vary depending on the circumstances and destination.
Please contact us with your order number, photos, videos, and a description of the issue so our team can assess your claim.
Still Have a Question?
We're happy to help.
If you're unsure about fitment, installation, shipping, warranty, product compatibility, or choosing the right accessory for your vehicle, simply get in touch with our team.
For fitment enquiries, including your vehicle's year, model, trim level, and a photo where relevant will help us provide the fastest answer.