Shipping Policy

Order Processing

Orders are processed within 3–7 business days after payment has been received.

Once your shipping label has been created, you will receive an automated email containing your tracking information. Please ensure you provide a valid email address at checkout to receive shipping updates.

Shipping Methods

• Australia Post is used for all domestic and international orders, except for oversized parcels exceeding 105 cm in length.
• Oversized and heavy parcels are shipped via CouriersPlease, DHL, or another suitable courier selected by Signature Lux.
• If a customer requests a specific courier service, any additional shipping costs quoted by the carrier must be paid by the customer before dispatch.

Estimated Shipping Times

Australia

• Express Post: 1–3 business days
• Standard Post: 2–7 business days

International

• Standard International: 10–45 business days
  
• Express International: 5–20 business days

Please note that the above delivery timeframes are estimates only and are not guaranteed. Delivery times may vary due to circumstances beyond our control, including but not limited to weather conditions, customs inspections, carrier delays, public holidays, industrial action, or other domestic or international disruptions.

Signature Lux is not liable for shipping delays once an order has been dispatched within our stated processing timeframe.

International Orders

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are the sole responsibility of the customer.

If an international parcel is returned to us because it was unclaimed, refused, not collected, undeliverable, or due to an incorrect or incomplete shipping address provided by the customer, the order will be treated as a Return to Sender (RTS).

Once the parcel has been returned to our warehouse, customers may choose to:

• Reship the order by paying the applicable reshipping costs; or
• Request a refund, which will be subject to a 10% restocking fee. Original shipping charges are non-refundable.

Order Tracking

Once your order has been processed, you will receive an email containing your tracking number. Please allow up to 24 hours for the tracking information to become active.

Shipping Fees

Shipping charges are calculated at checkout based on the destination, parcel size, and weight.

Shipping fees are non-refundable once an order has been dispatched.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible.

We will assist by lodging an investigation or claim with the shipping carrier where appropriate. Resolution timeframes are subject to the carrier's investigation process.

Returns & Exchanges

For information regarding returns, exchanges, and refunds, please refer to our Returns & Refund Policy.