Widerrufsrecht


Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note: Returns are generally not available for international orders. If you experience an issue with the item(s) you received, please contact us at info@signaturelux.com.au, and we'll do our best to work with you to find a fair solution.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition that you received it.
  • Be unused and in its original packaging.
  • Be properly sealed (where applicable).
  • Be accompanied by the receipt or proof of purchase.

Eligible Return Reasons

Item Arrived Faulty, Damaged, or Not as Described

If your item arrives faulty, damaged, or does not match the product listing, you may be eligible for a full refund or replacement, and we will cover the return shipping costs where applicable.

To assess your claim, we require clear photos and/or videos showing the issue. This helps us verify the problem and ensures genuine claims are resolved as quickly as possible.

If sufficient evidence is not provided, we may be unable to process your claim. All refund and replacement requests are subject to assessment by Signature Lux.

Other Returns

Change of Mind

Change of mind returns are subject to approval by Signature Lux.

If approved:

  • The customer is responsible for the return shipping costs.
  • A 10% restocking fee will apply.
  • The item must be unused, in its original packaging, and properly sealed.

Incorrect Item Ordered

If you ordered the wrong item, return requests are also subject to approval by Signature Lux.

If approved:

  • The customer is responsible for the return shipping costs.
  • A 10% restocking fee may apply depending on the condition of the returned item.
  • The item must be unused, in its original packaging, and properly sealed.

Clearance & Final Sale Items

Items purchased as Clearance or Final Sale are not eligible for return or refund.

Return to Sender (RTS) / Unclaimed Parcels

If a parcel is returned to us because it was unclaimed, refused by the recipient, an incorrect or incomplete shipping address was provided, or it could not be delivered due to customer-related circumstances, the order will be treated as a Return to Sender (RTS).

Once the parcel has been received and inspected by our warehouse, customers may choose one of the following options:

  • Reship the order – The customer is responsible for paying the applicable reshipping costs.
  • Request a refund – Refund requests are subject to approval by Signature Lux. If approved, the refund will be processed less the original shipping costs (where applicable) and a 10% restocking fee.

Please note that we are unable to issue a refund or arrange reshipment until the returned parcel has been received back at our warehouse and inspected.

How to Start a Return

To request a return, please contact us at info@signaturelux.com.au.

If your return is approved, we will provide you with return instructions and, where applicable, a return shipping label.

Please do not send items back without prior approval, as they will not be accepted.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. While we typically process approved refunds within 3–5 business days, your bank or card issuer may take additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@signaturelux.com.au.